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Showing posts from January, 2015

Your Promotion Isn't Always Based On Luck or Talent!

Your Own Fast-Track Career Action Plan – For Free!

Are you afraid your skills are increasingly becoming redundant? Do you feel like you’re stuck in a rut, going nowhere? Worried about competition or experiencing a career crisis? These powerful tips from Reid Hoffman’s book, The Startup Of You is by far the most powerful antidote I personally have found to solving any kind of career crisis and taking back control with confidence.  So, here goes the action-plan Today • Update your profile on LinkedIn so that your summary statement articulates your competitive advantages. You should be able to fill in this sentence: “Because of my [skill/ experience/ strength], I can do [type of professional work] better than [specific types of other professionals in my industry].” • How would other professionals you work with fill in the above sentence (i.e., describe your competitive advantage)? If there’s a gap, you either have a self-judgment problem, or a marketing problem. In the next week: • Identify three people who are str...

How To Apologise To Customers The Right Way?

This is a verbatim transcript of an apology from the Flipkart founders for goofing up the October 6, Big Billion Day Sale. I personally profited from the sale but I understand a lot of others were angry as well. However I believe the unconditional, candid apology from the founders found Flipkart many more fans and helped it not only recover from the faux pas but strengthen its leadership position in the Indian E-commerce market. With a valuation of over $11 billion    India's biggest e-commerce giant is well-placed to take on global competition from the likes of Amazon.  A great company can be identified by the set of values it stands for. That's what sets it apart from the competition. Given below is an example of Flipkart's strong belief in its values at a time which wasn't their greatest.  Dear Customer, Yesterday was a big day for us. And we really wanted it to be a great day for you. But at the end of the day, we know that your experience was less than ple...