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Showing posts with the label Communication Skills

Take Away Managers' Power Over Employees!

"We spend more time working than doing anything else in life. It's not right that the experience of work should be so demotivating and dehumanizing." So says Laszlo Bock, head of People Operations at the company Drawing on the latest research in behavioral economics and with a profound grasp of human psychology, Bock shares the following insights from his forthcoming book, WORK RULES! Below are some of the insights he shares- Take away managers' power over employees Learn from your best employees--and your worst Only hire people who are smarter than you are, no matter how long it takes to find them Pay unfairly (it's more fair!) Don't trust your gut: use data to predict and shape the future Default to open: be transparent, and welcome feedback If you're comfortable with the amount of freedom you've given your employees, you haven't gone far enough There's more here if you're interested- http://www.washingtonpost.com/...

Your Promotion Isn't Always Based On Luck or Talent!

How To Apologise To Customers The Right Way?

This is a verbatim transcript of an apology from the Flipkart founders for goofing up the October 6, Big Billion Day Sale. I personally profited from the sale but I understand a lot of others were angry as well. However I believe the unconditional, candid apology from the founders found Flipkart many more fans and helped it not only recover from the faux pas but strengthen its leadership position in the Indian E-commerce market. With a valuation of over $11 billion    India's biggest e-commerce giant is well-placed to take on global competition from the likes of Amazon.  A great company can be identified by the set of values it stands for. That's what sets it apart from the competition. Given below is an example of Flipkart's strong belief in its values at a time which wasn't their greatest.  Dear Customer, Yesterday was a big day for us. And we really wanted it to be a great day for you. But at the end of the day, we know that your experience was less than ple...